Hi! I'm a mindful, caring, strategic designer who loves helping people, solving problems, and doing things beautifully. My presence brings joy and inspiration to teams. I turn insights into design—I bring vision and craft from IDEO-trained strategy to shipped products at scale. 15+ years across IDEO, Ford, AKQA. Currently building MirrorMirror, a caring AI wellness companion.
Core Skills
+ Human-centered design and product thinking
+ End-to-end experience design: from insight to launch
+ Design strategy and opportunity framing
+ AI-integrated experiences and intelligent systems
+ Leading and collaborating with cross-functional teams
+ Design research and user insight synthesis
+ UX architecture and interaction design
+ Visual direction and high-fidelity execution
+ Rapid prototyping and creative exploration
+ Vision storytelling, stakeholder alignment, and roadmap planning
Highlights & Recognition
2020 - EPAM Global Impact Award "Lulu, thank you for playing an instrumental role in our client relationship development and your contribution to different projects' success, winning new opportunities and growing our accounts. We appreciate your skill to lead by example, efficiently navigating your colleagues through projects. Your proactivity, great attitude, and dedication are invaluable! Keep it up!"
2015 - Art Directors Club Young Gun (Nomination) International recognition for emerging creative talent under 30.
Independent Design Lead sr. Product Designer sr. Innovation Consultant Experience Design Director
IDEO Alum AKQA Alum
2025 - Present
Independent Design Lead
Innovation at IDEO SEA Advisor on design education curriculum at university Ai products & principles
2023 - 2025
Propellerfish
Senior Product Designer (Sole Designer)
Projects:
Kix AI Research Tools (SaaS) / Meta Future AI Experiences / PepsiCo More Valuable Chips / Internal Research & Design Initiatives
2020 - 2021
EPAM Continuum
Senior Innovation Consultant
Clients:
Ford Smart Assistance Experiences / Cult Wines Market Entry & Experiences / Ucar Future Experiences / Mercedes-Benz Smart EV Purchasing / EPAM Continuum Marcom Initiatives in China
2018 - 2020
VML
Experience Design Director
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Design Lead
Built, led, and scaled design team from 4 to 13 designers. Defined collaborative design processes with Ford's local and global teams from research to delivery. Mentored designers and established design thinking practice.
Programs:
Ford Team Edison Holistic EV Experiences / FordPass Owner's App
2014 - 2018
IDEO
Interaction Designer
Projects:
HKT × Huawei Digital Transformation / Mattel Future of Baby Care / Kimberly-Clark Future of Sanitary Pads / Wrangler Biker Community Platform / Fotile Next-Generation Kitchen Hood / Seedlink AI Recruiting Experience / Anlene Women's Mobility / Kerry Properties Future Workspace
2012 - 2014
AKQA
Art Director
Clients:
Nike / Maybelline / Unilever / Lays / World Gold Council (Love Gold)
2011 - 2012
OgilvyOne
Art Director
Clients:
British Council / BP / Dove / Lee / Johnnie Walker / Estée Lauder / Ferrero Rocher
2010 - 2011
TBWA\TEQUILA
Web Designer
Clients:
One2Free / 1O1O / Swire / Standard Chartered Bank / Wyeth / VC&A / Accessorize / Calbee / Levi's / Microsoft / SunLife / Visa
2008 - 2010
ATOMIC SUSHI
Multimedia Designer
Clients:
John Hardy / Wheel2Wheel / ArtHK'08 / Shanghai Tang / Music Matters / IP Global / Peak Capital