Lulu Chiu

Vision&

Craft

Hi! I'm a mindful, caring, strategic designer who loves helping people, solving problems, and doing things beautifully. My presence brings joy and inspiration to teams. I turn insights into design—I bring vision and craft from IDEO-trained strategy to shipped products at scale. 15+ years across IDEO, Ford, AKQA. Currently building MirrorMirror, a caring AI wellness companion.




Core Skills

+ Human-centered design and product thinking
+ End-to-end experience design: from insight to launch
+ Design strategy and opportunity framing
+ AI-integrated experiences and intelligent systems
+ Leading and collaborating with cross-functional teams
+ Design research and user insight synthesis
+ UX architecture and interaction design
+ Visual direction and high-fidelity execution
+ Rapid prototyping and creative exploration
+ Vision storytelling, stakeholder alignment, and roadmap planning




Highlights & Recognition

2020 - EPAM Global Impact Award
"Lulu, thank you for playing an instrumental role in our client relationship development and your contribution to different projects' success, winning new opportunities and growing our accounts. We appreciate your skill to lead by example, efficiently navigating your colleagues through projects. Your proactivity, great attitude, and dedication are invaluable! Keep it up!"

2015 - Art Directors Club Young Gun (Nomination)
International recognition for emerging creative talent under 30.




Publication

2019 - EPAM Continuum

Remote Learning: Best Practices Today for a Better Educational Future




Public Speaking

2023 - Panelist, Propellerfish
Identity: In Virtual Spaces

A panel discussion exploring how identity is shaped and expressed in evolving digital contexts.

2020 - Guest Speaker, Instart Design Education:
Designing your design career

A keynote talk for emerging designers on navigating a multidisciplinary design path across industries.

2018 - Guest Speaker, WireDraft Meetup
Designing the Design

A talk on how designers design their own processes, mindsets, and tools.

2018 - Guest Speaker, Donghua University
Design Career Talk

A session with design students on building a meaningful career in design, shared from industry experience.




LinkedIn

Instagram

Say hi!

My CV in PDF

My Portfolio in PDF





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Independent Design Lead
sr. Product Designer
sr. Innovation Consultant
Experience Design Director

IDEO Alum
AKQA Alum






2025 - Present

Independent Design Lead

Innovation at IDEO SEA
Advisor on design education curriculum at university
Ai products & principles






2023 - 2025

Propellerfish

Senior Product Designer (Sole Designer)

Projects:
Kix AI Research Tools (SaaS) / Meta Future AI Experiences / PepsiCo More Valuable Chips / Internal Research & Design Initiatives






2020 - 2021

EPAM Continuum

Senior Innovation Consultant

Clients:
Ford Smart Assistance Experiences / Cult Wines Market Entry & Experiences / Ucar Future Experiences / Mercedes-Benz Smart EV Purchasing / EPAM Continuum Marcom Initiatives in China






2018 - 2020

VML

Experience Design Director
|
Design Lead

Built, led, and scaled design team from 4 to 13 designers. Defined collaborative design processes with Ford's local and global teams from research to delivery. Mentored designers and established design thinking practice.

Programs:
Ford Team Edison Holistic EV Experiences / FordPass Owner's App






2014 - 2018

IDEO

Interaction Designer

Projects:
HKT × Huawei Digital Transformation / Mattel Future of Baby Care / Kimberly-Clark Future of Sanitary Pads / Wrangler Biker Community Platform / Fotile Next-Generation Kitchen Hood / Seedlink AI Recruiting Experience / Anlene Women's Mobility / Kerry Properties Future Workspace






2012 - 2014

AKQA

Art Director

Clients:
Nike / Maybelline / Unilever / Lays / World Gold Council (Love Gold)






2011 - 2012

OgilvyOne

Art Director

Clients:
British Council / BP / Dove / Lee / Johnnie Walker / Estée Lauder / Ferrero Rocher






2010 - 2011

TBWA\TEQUILA

Web Designer

Clients:
One2Free / 1O1O / Swire / Standard Chartered Bank / Wyeth / VC&A / Accessorize / Calbee / Levi's / Microsoft / SunLife / Visa






2008 - 2010

ATOMIC SUSHI

Multimedia Designer

Clients:
John Hardy / Wheel2Wheel / ArtHK'08 / Shanghai Tang / Music Matters / IP Global / Peak Capital







Selected projects


01

Kix

AI-powered research tools (SaaS)


02

Ford

Team Edison holistic EV experience design


03

HKT × Huawei

Telco digital transformation


04

Cult Wines

China Market Entry & Experience